Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain items may be exempt from being returned, such as personalized or custom-made products. If you are unsure whether your item is eligible for return, please contact us at [email protected].
Return Request Process
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed with the return. Returns requested after 30 days may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If the item is not received by us, we cannot guarantee that we will issue a refund. Please keep your shipping receipt as proof of return.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 14 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return process outlined above for your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will issue a full refund or replacement at no additional cost to you.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with globetrotterfinds.com is satisfactory. Thank you for shopping with us!